Managing webshop and customer orders efficiently through RetailVista

The quick and flawless handling of incoming orders is a profession in its own right. For a retailer, it is essential that this process runs as smoothly as possible. This will save time, prevent returns due to delivery errors, and avoid dissatisfied customers.

Many retailers have trouble with picking a solution that settles the fulfilment and shipping of sale orders correctly and quickly.

These advantages all contribute to the accurate handling and fulfilment of your webshop orders:

Advantages of Fulfilment with RetailVista

In the context of webshop orders, RetailVista has 4 clear benefits:

Orderpicking is easy and perfect by means of a mobile scanner
Stock and freestock is updated in real-time
RetailVista decides the quickest picking route around your store or warehouse
Always insight in the status of orders, progression of the picking process and deliveries
Sendcloud Integration gives simple delivery methods with multiple carriers (including Royal Mail, DHL)

1, Orderpicking is easy and perfect because of RetailVista Mobile

RetailVista Mobile works on a mobile scanner or on a smartphone (IOS/Android)

Orders can be picked in different ways:

Manually based on a printed pickinglist
RetailVista Mobile- per order
RetailVista Mobile- multiple orders simultaneously on an efficient picking route around your store or warehouse. RetailVista Mobile indicates in which carrier (which order) the scanned products must be placed

Every picked product can be scanned to ensure that the right product will be delivered.

The picked products go to the packing department that optionally perform a final check, package the products and make them ready for shipment or collection.

For parcel shipments there are integrations with Sendcloud, where track & trace codes are generated automatically. Sendcloud have over 80 connected couriers including the Royal Mail and DHL.

This is what one of our customers has to say about his experience with RetailVista Mobile:

‘’I would strongly recommend RetailVista for a store automation solution. With RetailVista Mobile it is easy for us to place orders, to receive products, and to pick orders. We are busier on the work floor with RetailVista Mobile, which means spending less time in the office behind a PC.’’

Stock is kept in real-time

It is also important to understand your stock position. That way you know exactly which products must be re-ordered.

This action is very straightforward; with the mobile scanner in your hand, you scan a product. Thereafter, with a few button pushes, a new purchase order is created. When receiving goods, you can use the mobile scanner for double-checking.

Information is directly processed causing the stock position to be actual at all times.

Besides that, a correct free stock position ensures that products with a positive stock are displayed on the webshop. As a result, this prevents the return of products that have been paid by the customer but aren’t actually in stock.

RetailVista decides the quickest picking route (or path)

With RetailVista it is possible to work with stockroom and store-locations. It is also possible to decide a picking route based on department/product groups, or supplier. This depends on how your store and warehouse is organised.

All in all, this ensures a fast picking route. As a result, you are guaranteed to save as much time, and money, as possible.

Always insight in the status of your orders

RetailVista decides based on adjustable criteria what the status of an order is. These criteria decide whether an order may be picked, or whether an order is in the picking process, or has been picked and is ready for packaging, etc.

At all times, you have a complete overview with statuses of every order. No more searching, no more working with a bunch of lists that are scattered around the office.

A total and complete insight over all of your webshop orders. In one system. How much time and frustration you can save yourself by working with RetailVista and RetailVista Mobile.

In the event that your interest is aroused and you want more information, please don’t hesitate to contact us.

Bring your business to the next level! EPoS with the power of:

Loyalty Promotions Giftcards Integrated Chip & PIN
Hospitality Cash reconciliation Scale integrations
Customer footfall counter Queue busting Transport declaration
Customer scanner (in-store) Safe integration

Access data anytime anywhere, for better business decisions.

Point of Sale (EPoS)

We use a hybrid combination of both cloud based and locally installed tills. Practically this means: No downtime, ever. As long as there’s an internet connection the tills process all transactions in real-time which gives a business up to the second sales statistics. If there happens to be a disruption in the internet connection, RetailVista will store the data locally on the till computers memory. As soon as the internet connection is back-up, the transactions will be sent and processed automatically. RetailVista is developed in such a way that the tills always continue to operate.

For us; Downtime isn’t an option!

How RetailVista™ makes your live easier.

Retail is fiercely competitive. We keep you two steps ahead of your competition.

Loyalty

Customers can save points with the loyalty scheme. Points are added to product groups, but can also be increased to gain more footfall on specific quiet periods with multiple point promotions available. In store promotions and discounts can be made available to ‘loyalty card-holders’ only. Multiple loyalty card types can be set-up (Retail, Staff, Trade, Friends and Family etc).

Marketing promotions, mailings and newsletters can be sent to your customers based on their previous purchases or targeted at customers who have not been in for some time. You can access your customer details and sales receipts via your RetailVista back office or RetailVista Mobile APP. We also have the plastic saving option of completely digital loyalty card which can be scanned from the customer’s smartphone at the check-out.

Promotions

Save time on centrally managing your promotions. This can be done via the back office dashboard of RetailVista.

If you are 1 store, or multiple stores, you only have to fill in the details of the promotions once, thereafter these promotions are available and active in all your tills and all of your stores. Some stores may need to have different pricing in order to stay competitive with other businesses nearby; this is of course no problem at all and RetailVista caters to this perfectly with store specific pricing and promotions available.

“I would highly recommend RetailVista as an EPoS solution!”

“Easy to learn and work with, experts help with the implementation.”

“The software impressed me and it felt good.”

“Now that the system is in, we are so pleased that we chose RetailVista.”

Giftcards (HTA / In-house / others)

With our multiple options of Giftcards, your customers will always be able to find something to buy for someone special. We allow you to have your own in-house giftcard, and also integrate with the latest HTA giftcard scheme. The giftcards themselves have no value until they are sold. In-store giftcards can create a very positive cash flow with a large number of giftcards never being redeemed. Customer returns can also be processed onto a giftcard which prevents the need for refunding to cash or credit card and ensures any money refunded will stay in the business.

Hospitality

Hospitality

With garden centre Restaurants, Tearooms and Cafés booming in recent years, we have made sure we could deliver a great hospitality module to ensure you only need one EPoS solution to help you operate your whole business.

Our hospitality functionality offers pay-as-you-go canteen style, or table service (with the option of tables adding to their meal as they go and paying for it at the end). When till staff and servers input a customers food and drinks order, a special heat resistant printer in the kitchen can receive a print out with table number, customer meal orders and any extra dietary notes required for the chef to prepare. Additionally, your drinks and dessert section can get another print out so they can prepare their side of a meal. With Kitchen and Bar printed receipts, never miss an order again, and avoid staff having to bump into each other as they pass hand written notes around the different departments. This solution is really flexible and will meet the demands of your hospitality business.

Integration payment terminals / Chip & PIN

RetailVista has card payments integration with PaymentSense and Treibauff. This allows for instant contactless and chip and pin transactions without the need to enter an amount into the pin pad. Simply press credit card on the till payment screen and the customer will tap their card, or enter their pin, and the sale is completed. Payment of funds in to your business bank account will be made for the following day. Our card processing partners allow for Android and Apple pay too!

The PaymentSense terminals we work with also offer a Bluetooth option so they are portable up to 90 metres away from the till (provided there are no walls etc in between to disrupt the signal).

Queue Busting APP

Use RetailVista Mobile for queuebusting. Scan the trolley and import into the Till / your EPoS system.

See: RetailVista Mobile

Cash Reconciliation

Considerable daily time saving, quick and correct summaries. You only enter the liquidity flows between till-drawers, safe and bank. Discrepancies are quickly analysed and easily corrected. After approval, till totals can optionally be exported to your accounts.

Shopscanner

RetailVista Shopscanner integration. Reduces the amount of questions asked to your staff members by giving customers the option of approaching the shopscanner, and scanning any item to see all the information they need on the product. Simply scanning the product will display price, discounts and offers if applicable.

Scales integration

RetailVista integrates with Herbert scales and scales from Mettler Toledo. This enables you to sell weighed or everything from loose animal feed to fruit and veg.

Footfall counter

With RetailVista, we are able to set up a physical Customer Counter to measure your maximum sales potential. As customers walk through your doors, a digital counter linked to your RetailVista back office, adds them up one by one. Then, by using simple reporting tools we can calculate the traffic to sale conversion as a percentage. For example, if 100 people walk through your doors and the till registers 30 sales, you know that your traffic to conversion rate is 30%. Insights into customer behaviour like this can really help you boost profits.

RetailVista Safe integration

With RetailVista, we can increase the security of cash handling at the till with our cutting edge safe integration technology. This unit replaces your cash draw and is able to automate many process normally handled manually by your till staff. Our Safe Integration unit counts the money being paid in with customer cash purchases and automatically distributes the correct change.

For large amounts of money (for example in a casino), a timer can automatically be added to the hand-out of money from the safe (for instance 2 minutes).

RetailVista Transport declaration

Manage all of your shipping needs, whether to a customer or business with the RetailVista Transport Declaration functionality. This function allows you to easily manage your small to large fleet of vehicles used for transporting goods to businesses or customers.

The transport declaration contains:

Name of the customer
Number plate of the car/van/lorry shipping the goods
The invoice number
Place of destination
Ability to ship goods to other countries at 0% VAT
Option of digital signature

The complete transport declaration document, including the customers signature, is stored in RetailVista. At the end of the transaction in RetailVista the normal receipt is printed, together with an A4 document containing all the details of the purchase and shipping.

For businesses operating bustling warehouses and yards, this way of working saves you a lot of time, you’ll use less paper, and above all: you are able to track back and look at any information within seconds.

Sales on account

Customers can purchase and take goods, the stock will be decreased by the amounts purchased and the debt can be placed on the customer’s account. Invoices can be sent when you choose (normally month end). Credit limits can be applied to stop customers building too high a debt. Account sales can be integrated with accounts package Sage to save you time. Invoices can be sent to the customer as each sale occurs. Alternate they can also be sent as a batch job at the end of the month to reduce the amount of administration time. Batch invoicing allows for multiple customer invoices to be merged into one for simple visibility for the customer when the invoice arrives in their inbox.