EPoS – Electronic Point of Sale
There are multiple ways to process your sales;
- Physical tills; Regular till sales, customer present in the store.
- Sales orders; An order over the phone, or an order in (for instance) the furniture department where goods may need to be ordered and pre-payed.
- Webshop(s); If you have a webshop integrated with RetailVista™, orders placed on the webshop are immediately available in RetailVista™.
Regarding the physical sales on your EPoS till, the following information will be displayed in the page below.
- Chip & PIN
- Cash reconciliation
- Scale integrations
RetailVista Point of Sale (EPoS)
We use a hybrid combination of both cloud based and locally installed tills. Practically this means: No downtime, ever. As long as there’s an internet connection the tills process all transactions in real-time which gives a business up to the second sales statistics. If there happens to be a disruption in the internet connection, RetailVista will store the data locally on the till computers memory. As soon as the internet connection is back-up, the transactions will be sent and processed automatically. RetailVista is developed in such a way that the tills always continue to operate. For us; Downtime isn’t an option!
Save time on centrally managing your promotions. This can be done via the back office dashboard of RetailVista. If you are 1 store, or multiple stores, you only have to fill in the details of the promotions once, thereafter these promotions are available and active in all your tills and all of your stores. Some stores may need to have different pricing in order to stay competitive with other businesses nearby; this is of course no problem at all and RetailVista caters to this perfectly with store specific pricing and promotions available.
Customers can save points with the loyalty scheme. Points are added to product groups, but can also be upped to gain more footfall on specific quiet periods with multiple point promotions available. In store promotions and discounts can be made available to ‘loyalty card-holders’ only. Multiple loyalty card types can be set-up (Retail, Staff, Trade, Friends and Family etc). Marketing promotions, mailings and newsletters can be sent to your customers based on their previous purchases or targeted at customers who have not been in for some time. You can access your customer details and sales receipts via your RetailVista back office or RetailVista Mobile APP. We also have the plastic saving option of completely digital loyalty card which can be scanned from the customer’s smartphone at the check-out.
Giftcards (HTA / In-house / others)
With our multiple options of Giftcards, your customers will always be able to find something to buy for someone special. We allow you to have your own in-house giftcard, and also integrate with the latest HTA giftcard scheme. The giftcards themselves have no value until they are sold to a customer which means you can use your HTA and/or in-store giftcards to create great displays knowing that if one of those cards wanders off you have not lost any more than the few pence the cards cost to be printed and sent to you. In-store giftcards can create a very positive cash flow with a large number of giftcards never being redeemed. Customer returns can also be processed onto a giftcard which prevents the need for refunding to cash or credit card and ensures any money refunded will stay in the business.
With garden centre Restaurants, Tearooms and Cafés booming in recent years, we have made sure we could deliver a great hospitality module to ensure you only need one EPoS solution to help you operate your whole business. Our hospitality functionality will allow you to sell your food and drink through either pay-as-you-go canteen style, or through our table service option with the option of tables adding to their meal as they go and paying for it at the end. When till staff and servers input a customers food and drinks order, a special heat resistant printer in the kitchen can receive a print out with table number and any extra dietary notes required for the chef to prepare. Additionally, your drinks and dessert section can get another print out so they can prepare their side of a meal. With Kitchen and Bar printed receipts, never miss an order again, and avoid staff having to bump into each other as they pass hand written notes around the different departments. This solution is really flexible and will meet the demands of your hospitality business.
Integration payment terminals / Chip & PIN
RetailVista has card payments integration with PaymentSense and Treibauff. This allows for instant contactless and chip and pin transactions without the need to enter an amount into the pin pad. Simple press credit card on the till payment screen and the customer will tap their card or enter their pin and the sale is completed. Payment of funds in to your business bank account will be made for the following day. Our card processing partners allow for Android and Apple pay too!
The PaymentSense terminals we work with also offer a Bluetooth option so they are portable up to 90 metres away from the till (provided there are no walls etc in between to disrupt the signal).
Considerable daily time saving, quick and correct summaries. You only enter the liquidity flows between till-drawers, safe and bank. Discrepancies are quickly analysed and easily corrected. After approval, till totals can optionally be exported to your accounts.
RetailVista shopscanner integration. Reduces the amount of questions asked to your staff members by giving customers the option of approaching the shopscanner, and scanning any item to see all the information they need on the product. Simply scanning the product will display price, discounts and offers if applicable.
RetailVista integrates with Herbert scales and scales from Mettler Toledo.
With RetailVista, we are able to set up a physical Customer Counter. You can now truly measure your maximum sales potential, over actual sales through the till. As customers walk through your doors, a digital counter linked to your RetailVista back office, adds them up one by one. Then, by using simple reporting tools we can calculate the traffic to sale conversion as a percentage. For example, if 100 people walk through your doors and the till registers 30 sales, you know that your traffic to conversion rate is 30%. Insights into customer behaviour like this can really help you boost profits.
RetailVista Safe integration
With RetailVista, we can increase the security of cash handling at the till with our cutting edge safe integration technology. This unit replaces your cash draw and is able to automate many process normally handled manually by your till staff. Our Safe Integration unit counts money the being payed in by customer cash purchases and automatically distributes the correct change.
For large amounts of money (for example in a casino), a timer can be automatically added to the hand-out of money from the safe (for instance 2 minutes), similar to opening a real safe.
RetailVista Transport declaration
Manage all of your shipping needs, whether to a customer or business with the RetailVista Transport Declaration functionality. This function allows you to easily manage your small to large fleet of vehicles used for transporting goods to businesses or customers.
The transport declaration contains:
- Name of the customer
- Number plate of the car/van/lorry shipping the goods
- The invoice number
- Place of destination
- Ability to ship goods to other countries at 0% VAT
- Option of digital signature
The complete transport declaration document, including the customers signature, is stored in RetailVista. At the end of the transaction in RetailVista the normal receipt is printed, together with an A4 document containing all the details of the purchase and shipping.
For businesses operating bustling warehouses and yards, this way of working saves you a lot of time, you’ll use less paper, and above all: you are able to track back and look at any information within seconds.
Sales on account
Customers can purchase and take goods, the stock will be decreased by the amounts purchased and the debt can be placed on the customer’s account. Invoices can be sent when you choose (normally month end). Credit limits can be applied to stop customers building too high a debt. Account sales can be integrated with accounts package Sage to save you time. Invoices can be sent to the customer as each sale occurs, or reduce the amount of administration time being taken up by this and send all your invoices at the end of the month. Multiple invoices can be merged into one for simple visibility for the customer when the invoice arrives in their inbox.